Welcome to Ahelix Biotech Company (“Ahelix,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, and any related content (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
Orders: All orders are subject to acceptance by Ahelix. We may refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.
Pricing: Prices are as stated on our invoice or order confirmation. They exclude taxes, shipping, and handling unless otherwise noted.
Payment: Payment terms are specified in your invoice.
Cancellations: Order cancellations must be submitted in writing and may be subject to restocking fees.
We will use reasonable efforts to ship products within stated lead time. Please note that shipping fees are not included in the product price.
Please refer to our Return Policy (available on our website). Generally:
Perishable or custom products are non-returnable.
Standard products may be returned within [14] days of receipt, unopened and in original condition, with prior authorization.
Refunds are issued to the original payment method, less any restocking fee (if applicable).
Our products are intended for research use only unless explicitly stated otherwise. They are not for direct human or animal therapeutic, diagnostic, or consumptive use without separate written authorization.
All content, trademarks, logos, data, software, and product designs provided by Ahelix are our intellectual property or that of our licensors.
If we share confidential information (e.g., unpublished data, trade secrets), you agree to:
Use it only for the agreed purpose.
Not disclose it to third parties without our written consent.
We may suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or any other reason deemed necessary to protect our business.
To the maximum extent permitted by law:
We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of results.
We do not warrant that Services will be uninterrupted, error-free, or free of harmful components.