Terms and Conditions
TERMS AND CONDITIONS
1. Introduction
Welcome to Ahelix Biotech Company (“Ahelix,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, and any related content (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Eligibility
Our Services are intended for business customers, research institutions, healthcare professionals, and individuals who are at least 18 years old. By using our Services, you represent that you meet these eligibility requirements and that any information you provide is accurate.3. Services Overview
Ahelix Biotech Company provides biotechnology products, cells, bioprocess products and related consulting or research support services.
4. Orders and Payments
Orders: All orders are subject to acceptance by Ahelix. We may refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.
Pricing: Prices are as stated on our invoice or order confirmation. They exclude taxes, shipping, and handling unless otherwise noted.
Payment: Payment terms are specified in your invoice.
Cancellations: Order cancellations must be submitted in writing and may be subject to restocking fees.
5. Shipping and Delivery
We will use reasonable efforts to ship products within stated lead time.
6. Returns and Refunds
Please refer to our Return Policy (available on our website). Generally:
Perishable or custom products are non-returnable.
Standard products may be returned within [14] days of receipt, unopened and in original condition, with prior authorization.
Refunds are issued to the original payment method, less any restocking fee (if applicable).
7. Product Use and Restrictions
Our products are intended for research use only unless explicitly stated otherwise. They are not for direct human or animal therapeutic, diagnostic, or consumptive use without separate written authorization.
8. Intellectual Property
All content, trademarks, logos, data, software, and product designs provided by Ahelix are our intellectual property or that of our licensors.
9. Confidential Information
If we share confidential information (e.g., unpublished data, trade secrets), you agree to:
Use it only for the agreed purpose.
Not disclose it to third parties without our written consent.
10. Termination
We may suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or any other reason deemed necessary to protect our business.
11. Disclaimer of Warranties
To the maximum extent permitted by law:
We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of results.
We do not warrant that Services will be uninterrupted, error-free, or free of harmful components.